Contact Us
Support at the pokies net operates around the clock on live chat and email. For account-specific queries — a withdrawal hold, a KYC document submission or a mirror access issue — write from the email address registered on the account so queries can be matched without additional verification steps.
For the platform overview, game library and banking information, return to the The Pokies Net homepage.
Support Channels at The Pokies Net
| Channel | Best For | Detail |
|---|---|---|
| Live Chat | Immediate queries, cashier issues, login problems | 24/7 inside the logged-in lobby |
| KYC documents, written complaints, account closure | support@the-pokies-net.co |
No telephone support is available. For gambling harm contacts, see the responsible gambling page.
What to Include in Your First Message
A single complete message resolves faster than a chain of follow-ups. Before contacting support, include:
Write to us
Use the form for a written request. It opens a message to the support address for this domain.
- Your registered name and account email address
- The mirror URL currently in use if a specific numbered address is not loading
- Transaction ID and timestamp for any withdrawal or cashier query
- Promotion name and claim date for bonus disputes
- A clear statement of what outcome you are looking for — a check, a document review or an account closure
Mirror Access Issues at The Pokies Net
If your usual address is not loading, this is typically an ISP block acting on an ACMA instruction rather than an account issue. Your balance, KYC status and VIP tier are unaffected. Switch to any active numbered mirror — the account state carries across automatically. If no mirror is loading, contact live chat or email support and an active address will be provided.
KYC and Withdrawal Holds at The Pokies Net
The first withdrawal at the pokies net triggers identity verification. Submit the following by email from the registered account address:
- Government-issued photo ID (passport or driver's licence)
- A selfie holding the ID
- A utility bill or bank statement dated within three months
Once KYC is cleared on a payment method, repeat withdrawals on that method process without re-submission unless a compliance flag is raised. Full withdrawal terms and timeframes are in the Terms and Conditions.
Account Closure at The Pokies Net
Send a closure request from the registered email address with "Account closure" in the subject line. Requests are processed within one business day. All pending cleared balances are paid before the account closes.
Players closing for gambling-related reasons should review the self-exclusion options on the responsible gambling page, including registration with BetStop, before or immediately after closure.
Complaints Procedure
Formal complaints submitted by email receive a written response within two business days. Include the account email, a description of the issue and the outcome requested. Unresolved matters escalate through the Curacao licensor dispute process. The full complaints procedure is in the Terms and Conditions.
What The Pokies Net Will Not Do
- Share account information with any third party without verified written consent from the account holder
- Process withdrawals to payment methods not previously used or verified on the account
- Discuss the account details of any other player under any circumstances
18+ only. For gambling harm support, contact Gambling Help Online on 1800 858 858 or visit the responsible gambling page.